1Who we are
Patna Packers Movers, Ground Floor, Grand Chandra Complex, Shop No, G-9, opp. Doordarshan Kendra, Fraser Road Area, Patna, Bihar 800001, decides why and how your personal data is used for our moving services (a "data fiduciary" under the Digital Personal Data Protection Act, 2023). Our contact details are at the end of this page.
2Information we collect
Details you give us: your name, mobile number, email (optional), moving from and to, moving date, what you are moving and your message, when you ask for a quote, contact us, chat with our assistant, track a shipment or raise a complaint.
Booking and service records: tracking ID, shipment status and complaint details that our team adds while doing your move.
Security information: IP address, browser type and the time of each request, used to stop spam, fraud and misuse.
3Why we use it
To give you a quote, plan and carry out your move, send tracking updates and one-time passwords (OTP), handle complaints, call you back, issue bills and money receipts and keep our website safe. We use your data only for these purposes.
We use it because you asked for our service and gave it to us for that purpose. You can withdraw your consent at any time (see "Your rights"); this does not affect work already done or records the law asks us to keep.
We never sell or rent your personal information, and we do not use it for advertising.
4Who we share it with (service providers)
We share only what each service needs to do its job for us:
Groq (AI chat answers): the text of your chat questions, when the assistant uses AI to answer. We do not send your OTP or payment details.
Telegram (alerts to our team): new quote, lead and complaint alerts with the details you entered. Website backups sent to our private Telegram chat are encrypted before they leave our server.
SMS gateway (SMSGate, or Fast2SMS if we switch): your mobile number and the SMS text, to send OTPs and status messages.
Cloudflare Turnstile (security check before an OTP is sent on the tracking and complaint forms and in the chat assistant, when switched on): your IP address and browser signals, to tell people from bots. It loads only at that step.
Google Maps (map on our contact page): when you open that page, Google loads the map and may see your IP address. We do not send your form details to Google.
Google Analytics (visitor statistics): Google sets analytics cookies and receives the page you open, your IP address and basic browser and device details, so we can count visits and see which pages help people. We send only the page address, never your name, phone number, form details, tracking ID or OTP. You can block it with your browser's cookie settings or Google's opt-out add-on (tools.google.com/dlpage/gaoptout).
Email (Gmail): quote and contact form details are emailed to our business inbox.
Web hosting: our website and database run on a hosting provider's server.
We may also share information when the law requires it, or with the transport partner who carries your goods (name, phone and addresses only).
5SMS, OTP and WhatsApp
Tracking and complaint pages send a one-time password (OTP) by SMS to your registered mobile number, so only you can see your shipment or complaint. We will never ask you to share this OTP on a call.
If you contact us on WhatsApp, or ask us to, we may send booking and tracking details there.
6Cookies and browser storage
We use one small session cookie to keep forms secure and to remember, for a short time, that you verified an OTP. The chat assistant keeps a random chat ID in your browser so a conversation can continue after a reload; the "Clear chat" button removes it. We also use Google Analytics cookies to count visits and see which pages are useful, as explained above. We do not use advertising cookies.
7How long we keep it
Our system deletes old data automatically every night:
Chat conversations: 30 days after the last message.
Quote enquiries (leads), and the form copies kept as a backup: 180 days after the last update.
Booked or cancelled quotations: 365 days. Delivered or cancelled shipments: 60 days. Closed complaints: 90 days.
Your customer record: 365 days after you have no remaining enquiry, booking, complaint or chat with us.
Form entries that look automated (spam): 30 days. Security logs: 60 days.
We never delete records of a complaint that is still open or a shipment that is still on the way. Invoices and accounts are kept for as long as tax law requires. Encrypted backups are kept for a few days on our server and in our private Telegram chat until we remove them.
8Security
We use encrypted connections (HTTPS), encrypted storage for sensitive keys and backups, rate limits, security checks before any OTP, and two-factor authentication for staff access. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
9Your rights
You can ask us for a summary of the personal data we hold about you, ask us to correct or complete it, ask us to delete it, and withdraw your consent. You can also name another person to use these rights for you if you are unable to.
To do this, call, WhatsApp or email us (details below) from your registered mobile number or email so we can confirm it is you. We reply within 7 days. If we need to keep some data by law, we will tell you what and why.
10Grievance officer
The proprietor of Patna Packers Movers (Grievance Officer), Patna Packers Movers, Ground Floor, Grand Chandra Complex, Shop No, G-9, opp. Doordarshan Kendra, Fraser Road Area, Patna, Bihar 800001. Phone / WhatsApp: 096932 49630. Email: patnapackersmovers.in@gmail.com. We reply within 7 days.
If you are not satisfied with our reply, you can complain to the Data Protection Board of India.
11Children
Our services are meant for adults. We do not knowingly collect data from children under 18; if a child has contacted us, a parent can ask us to delete the details.
12Changes to this policy
If we change how we use your data, we will update this page and the date at the top.