1Estimates and your written quotation
Prices on this website, the rate card and the chatbot are approximate estimates. Your price is the one written in the quotation we give after a telephonic or physical survey.
The quotation includes packing, loading, transportation and unloading as discussed. Any additional service will be charged extra.
If the number or volume of items is more than discussed during the telephonic or physical survey, additional charges will apply.
The quotation is based on standard quality packing using suitable packing materials required for safe transportation.
2Booking, advance and payment
An advance payment of 20% of the total charges is requested to confirm the booking and block the scheduled service slot.
We request you to pay 100% of all the charges (gross freight) in advance at the time of loading.
All payments should be made in favour of M/s Patna Packers Movers. Our staff will never ask you for an OTP, card PIN or password.
3GST and insurance charges
GST and insurance are optional and chargeable extra. These charges are added to the invoice only if opted by the customer.
Transit insurance, when you opt for it, is charged at 3% of the declared value of the goods.
4Insurance and liability
Insurance is optional and chargeable extra. Without insurance, the company and its agents shall not be liable for loss or damage due to accident, pilferage, fire, rain, collision, or any road or river hazard.
Goods are recommended to be covered under carrier risk. No individual insurance policy or receipt will be provided.
5Cancellation
Cancellation after vehicle placement may attract cancellation charges.
6Your responsibility
The customer must ensure the correct pickup and delivery address, valid contact details, and availability at both locations.
If the loading or unloading point is far from the pickup or drop location, beyond manual carrying capacity, the customer must arrange a vehicle. The company can also arrange the same upon request at an additional charge beyond the quoted amount.
7Prohibited items
The company will not transport cash, jewellery, valuables, inflammable, illegal, or perishable items.
Please keep your cash, jewellery and all important documents in your own custody. Carrying liquor, gas cylinder, acid or any type of liquids (like ghee tin, oil, etc.) is totally prohibited.
8Furniture and electronic items
We will uninstall furniture except three-door almirah. If any furniture item cannot be dismantled by our team due to technical or structural reasons, we shall not be responsible for its uninstallation. Installation of Zuari bed, hydraulic bed and wooden almirah is not included; the same can be arranged on request at an additional charge beyond the quoted amount.
We will uninstall electronic items except split A.C. and chimney. If any item cannot be uninstalled by us, the customer shall arrange for its uninstallation. We do not undertake installation of any electronic items. However, installation can be arranged on request at an additional charge beyond the quoted amount.
9Packing
Goods packed by the customer will be transported at owner's risk. The company is responsible only for items packed by its own team.
Perfect boxes, fabric sheets and corrugated sheets are company property and will be taken back after unloading. If not returned, the equivalent material cost will be recovered from the client.
10Car transportation
A minimum of 16 litres of petrol or diesel must be available in the car. In case of excess fuel it may be drained for safety.
Vehicle movement is limited to ramp loading, unloading and door delivery.
11Transit time and delays
Transit time is indicative only: household goods approximately 300 km per day and car transportation approximately 200 km per day, excluding pickup and delivery days.
M/s Patna Packers Movers shall not be responsible for delays caused by natural calamities, political or general strikes, accidents, government interventions, priorities, or any circumstances beyond its control.
12Complaints
If anything goes wrong, raise a complaint on our Complaint desk page, in the chatbot, or by calling us. You get a Complaint ID and can follow the status with an OTP on your registered mobile number.
13Website use
Do not misuse this website, the chatbot or the forms (spam, attacks or false information). We may block access to protect our customers and systems. Your personal data is handled as described in our Privacy Policy.
14Jurisdiction and other terms
All matters are subject to Patna jurisdiction only.
Other terms and conditions as mentioned in the Goods Consignment Note (GCN) shall also apply.
15Changes to these terms
We may update these terms. The terms printed on your quotation apply to your booking; the date at the top of this page shows the last change here.